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Law firms
AI phone answering for law firms
Answers, screens by practice area, collects the intake, schedules the consultation, escalates emergencies to an attorney.
- 07:58Caller asked for the earliest opening. Booked Tuesday 9:10, confirmation sent by text.
- 12:41Price question about a full service. Quoted from your list, caller booked on the spot.
- 17:45After hours call. Urgent request forwarded to the on-call number, the rest booked for tomorrow.
What it does in law firms
- Answers on the second ring, day and night, in any language
- Books, moves and cancels appointments in your calendar
- Quotes from your own price list and sends the quote by text
- Transfers urgent calls, the rest waits for morning
- Texts the caller a confirmation and you a summary
Systems in your office it plugs into
- Practice management (Clio, MyCase, PracticePanther)
- Intake questionnaires and retainer agreements
- Court and deadline calendars
- Document folders per matter
- Billing and trust accounting
Plus your current phone number (call forwarding, nothing to port), google calendar, outlook, booksy, square, calendly.
Guardrails, set on day one
What the AI may promise, what it hands to a person.
Rule
Anyone who asks for a person gets one
Rule
Every call has a transcript and recording
Rule
You decide what it may promise
Rule
Spend is capped per day
Questions
Short answers. Anything else, ask on the contact page and a person replies in a day.
Ask a questionDo I have to change my phone number?
No. Calls forward from the number you already have.
What happens when the caller wants a human?
The call is transferred to the phone you choose. If nobody answers, it takes a message and texts you.
Does it give legal advice?
Never. It collects facts, schedules and answers questions about your firm. Anything legal goes to an attorney.
Your systems stay yours
Nothing to migrate, nothing new to learn. A person is always one step away.
- Week 1: audit
- Weeks 2 and 3: build and test on your cases
- Week 4: live, watched
- Every month: tune