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Transportation and logistics
AI phone answering for transportation and logistics
Answers broker and driver calls 24/7, gives ETAs from tracking, takes load offers and passes hot ones to the dispatcher.
- 07:58Caller asked for the earliest opening. Booked Tuesday 9:10, confirmation sent by text.
- 12:41Price question about a full service. Quoted from your list, caller booked on the spot.
- 17:45After hours call. Urgent request forwarded to the on-call number, the rest booked for tomorrow.
What it does in transportation and logistics
- Answers on the second ring, day and night, in any language
- Books, moves and cancels appointments in your calendar
- Quotes from your own price list and sends the quote by text
- Transfers urgent calls, the rest waits for morning
- Texts the caller a confirmation and you a summary
Systems in your office it plugs into
- Load boards and email bids
- Rate confirmations and bills of lading
- ELD and tracking links
- QuickBooks and factoring paperwork
- Driver applications and expiring documents
Plus your current phone number (call forwarding, nothing to port), google calendar, outlook, booksy, square, calendly.
Guardrails, set on day one
What the AI may promise, what it hands to a person.
Rule
Anyone who asks for a person gets one
Rule
Every call has a transcript and recording
Rule
You decide what it may promise
Rule
Spend is capped per day
Questions
Short answers. Anything else, ask on the contact page and a person replies in a day.
Ask a questionDo I have to change my phone number?
No. Calls forward from the number you already have.
What happens when the caller wants a human?
The call is transferred to the phone you choose. If nobody answers, it takes a message and texts you.
Can it bid on loads by itself?
It can send bids from rules you set, or draft them for a person to send. Most carriers start with drafts.
Your systems stay yours
Nothing to migrate, nothing new to learn. A person is always one step away.
- Week 1: audit
- Weeks 2 and 3: build and test on your cases
- Week 4: live, watched
- Every month: tune