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Restaurants

AI phone answering for restaurants

Takes reservations, answers hours and menu questions, handles large parties and passes catering to the manager.

PhoneEmailDocumentsWebsiteCalendarCRMBooksYou
Phone at a restaurant, a sample dayLocal time
  1. 07:58Caller asked for the earliest opening. Booked Tuesday 9:10, confirmation sent by text.
  2. 12:41Price question about a full service. Quoted from your list, caller booked on the spot.
  3. 17:45After hours call. Urgent request forwarded to the on-call number, the rest booked for tomorrow.

What it does in restaurants

  • Answers on the second ring, day and night, in any language
  • Books, moves and cancels appointments in your calendar
  • Quotes from your own price list and sends the quote by text
  • Transfers urgent calls, the rest waits for morning
  • Texts the caller a confirmation and you a summary

Systems in your office it plugs into

  • Reservation systems (OpenTable, Resy, Tock)
  • Online ordering and delivery platforms
  • Catering and private event inquiries
  • Supplier invoices
  • Staff schedules

Plus your current phone number (call forwarding, nothing to port), google calendar, outlook, booksy, square, calendly.

Guardrails, set on day one

What the AI may promise, what it hands to a person.

Rule

Anyone who asks for a person gets one

Rule

Every call has a transcript and recording

Rule

You decide what it may promise

Rule

Spend is capped per day

Questions

Short answers. Anything else, ask on the contact page and a person replies in a day.

Ask a question
Do I have to change my phone number?

No. Calls forward from the number you already have.

What happens when the caller wants a human?

The call is transferred to the phone you choose. If nobody answers, it takes a message and texts you.

Can it take orders?

It takes reservations and catering requests directly. Food orders go through your ordering platform, which it can point callers to.

Your systems stay yours

Nothing to migrate, nothing new to learn. A person is always one step away.

  • Week 1: audit
  • Weeks 2 and 3: build and test on your cases
  • Week 4: live, watched
  • Every month: tune